Cancellation Policy
Client Cancellations
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Standard Policy: If you cannot attend a scheduled session, please notify the Coach as soon as possible. We require at least 48 hours' notice before your appointment.
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Rescheduling: The Coach will make a good-faith effort to reschedule your missed session at the earliest available time.
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Fees: If you miss a session or fail to provide 48 hours' notice, the Coach reserves the right to retain the full session fee.
Emergencies & Unforeseen Events
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Prioritise Safety: In the event of a serious accident, emergency, or sudden situation beyond your control, please handle the situation first.
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Next Steps: Notify the Coach as soon as you are reasonably able to do so. The Coach will work with you in good faith to reschedule the missed session without penalty.
Coach Cancellations
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Notice: If the Coach must cancel or reschedule an appointment, they will provide at least 5 days' notice whenever possible.
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Resolution: You will be offered an alternative time to reschedule the session promptly.